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Could there please be a NO STAR option - every possible negative thing you have heard or read about insurance companies Trupanion embodies. Currently, and for the past 4 years, we have covered 3 pets. Tomorrow I am am canceling my policy. They are disgraceful!! In this...
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Company wrote 0 public responses to the review from Nov 18.
#1402910
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You can be assured that, even with the full support of your pet's own veterinarian, your claim will be labeled "pre-existing condition", based on minor "symptoms" in the pet's previous records. The Trupanion vets and diagnosticians completely dismissed the medical...
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Company wrote 0 private or public responses to the review from Sep 22.
2.0
I liked
  • Promises
#1362758
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Trupanion Pet Insurance - Im goung ti file a ckass actiin suit.

I gojng to fime a ckass action suit with all other people involved.
Company wrote 0 private or public responses to the review from Sep 16.
#1357410
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Trupanion Pet Insurance - I want to file a class action complaint against trupaion pet

They keep charging monthly fees and never pay ant claims. They say every claim is lre existing. Including a bout of diarrella?
Company wrote 0 private or public responses to the review from Sep 16.
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1357406
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I had a decent experience with this company handling claims until they started raising my premiums for no obvious reason. My fees increased 12 percent from $45 in May 2017 to $51.35 three months later in August 2017. If that wasn’t enough Trupanion then raised it an...
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Company wrote 0 public responses to the review from Sep 03.
2.0
#1345210
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Trupanion Pet Insurance - Whatever they cover they will get it back

I have had Trupanion for over 4 years. I have two dogs and pay around $140 monthly. Every year they keep increasing the premium. It seems that whatever they cover they get it back. For example, one of my dogs premium just went from $72 to $94.
Company wrote 0 public responses to the review from May 09.
#1251476
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My experience with Trupanion was absolutely terrible. They hold the right to deny any claim made even based off of their own assumptions and no actual proof. I paid for Trupanion for 3 months before my dog started getting and ear infection, so I brought her to the same...
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Company wrote 0 public responses to the review from Dec 13, 2017.
Anonymous
Anonymous

You’re not the only one, this has happened to hundreds, if not thousands, of people in Canada alone, myself included. We should file a class action lawsuit.

1.0
#1147535
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Trupanion Pet Insurance - Misleading and Unhelpful
I had purchased a new puppy. Took him to the vet one day after taking possession of the dog for a full physical examination (as required by breeder contract). Received a clean bill of health. Went home, enrolled with Trupanion under their promotional deal offered to me...
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Company wrote 0 public responses to the review from Jul 23, 2017.
1.0
I didn't like
  • Denial of claims
#1078182
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I am replying regarding the cancellation of my pet insurance policy for my Coton De Tulear. I would like you to cancel this policy. I believe your company will never stand by my pet in the event of a time of need. It is my opinion that when a dog becomes sick, they...
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Company wrote 0 public responses to the review from May 01, 2017.
1.2
I didn't like
  • Denial of claims
  • Denied legitimate claims
  • Rejection reasons are cruel to pet
#1041310
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Contact Trupanion Pet Insurance

Mailing Address:
Trupanion USA
907 NW Ballard Way, Seattle, WA 98107 USA Trupanion Canada P.O. Box 34538 1268 Marine Drive North Vancouver, BC V7P 1T2 Canada
Seattle, WA 98107
Phone:
(855) 591-3100
More
Insured my dog with trupanion. They claim that they don't raise premiums based on claims but they raise the premiums 20% every year anyway. When you query the raise they claim that rates are raised based on risks and vet costs in your specific area. Of course when you...
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Company wrote 0 public responses to the review from Nov 05, 2016.
Anonymous
Anonymous

It is so true what you said. The same thing here in Florida, USA. They raised mine by 35% just because I had a few claims. They are a bunch of liars and they are not friendly ...

#950070
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