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2.1

Systematically denying claims

Good morning,,

Your company Trupanion must think is dealing with ignorant people that you can abuse.

I see a pattern in your company of corporate fraud against its policy holders and I am sure I am not the only one that has come to this realuzation.

To begin with it has been your company's way of trying to link an unrelated and isolated old and short case of allergy my pet had in 2010 with to the illness he presented years later in 2012 for URI and therefore systematically denied anything they can try to relate to URI. (UPPER respiratory illness)

But today I am not even talking about that. THAT I WILL ADDRESS LATER WITH THE LAWYERS. I am talking now about this claim and THIS hospital stay.

My cat was taken into the EMERGENCE room because I FORCED FED HIM AND FORCED GAVE HIM TO DRINK for two days WITH A SYRINGE as instructed by the veterinarian at VCA because he was not eating and barely drinking for two days. As a result he ASPIRED the food into his lungs and that is DOCUMENTED AND DIAGNOSED by the hospital.

The threatening medical condition for what he has been admitted and is being treated for HAS NOTHING TO DO WITH HIS regular upper congestion URI.

Aspiration pneumonia of substances forced by mouth can happen to anyone suffering OR NOT from URI.

I am officially disputing your 'opinion ' and I need to know in writing what are the next steps that your company is going to take to address my dispute. I want to exhaust channels within your established procedures and if and when doing this takes me nowhere I will pursuit legal action.

Another thing. I do not bind by your recent clause of "arbitration' because our enrollment with your company was prior of your company's new intentions to change the rules of the game in its favor.

Kind regards

C.Manco

On May 28, 2016 11:01 PM, "Trupanion" wrote:

>

> May 28, 2016

>

> Dear Cecilia,

>

> We are pleased to help with Ryeโ€™s healthcare costs. Trupanion provides 90% coverage for all approved accidents and illnesses, and weโ€™re happy to contribute to the upcoming treatment.

>

> Owner: Cecilia Manco

> Condition: (Pneumonia, liver nodules, heart murmur, weight loss)

> Policy Number: TU000154****

> Estimate Date: 05/28/2016

> Pet Name: Rye

> Estimate Number: Angell AMC 5/28/16

> Claim ID: 181**** v.1

> Estimate Subtotal (High End): $3806.43

> Enrollment Date: 9/22/2011 12:00:00 AM

>

> If the final invoice matches the estimate, your portion will be $1,416.82 and Trupanion will pay $2,389.61.

>

> Condition 1. upper respiratory congestion, Pneumonia - Ineligible

> $951.31

> Upon review of Ryeโ€™s medical records the following clinical signs which appear consistent with the claimed condition are noted:

Reason of review: Poor customer service.

Location: Waltham, Massachusetts

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